elevenoone — Terms of Service

This is provided for transparency and is not legal advice; we recommend a licensed attorney review it for your specific situation.

Last updated: June 27, 2026 Effective date: June 27, 2026

These Terms of Service ("Terms") are a binding contract between you ("you," "your," or "User") and elevenoone, Inc., a Delaware corporation ("elevenoone," "we," "us," or "our"), governing your access to and use of the website at elevenoone.ai, our applications, and all related features, content, and services (collectively, the "Service").

PLEASE READ THESE TERMS CAREFULLY. They include important provisions that affect your legal rights, including:

1. Acceptance of These Terms

By creating an account, clicking "I agree" (or similar), or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, you must not access or use the Service.

If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization, and "you" refers to that organization.

2. Eligibility

You may use the Service only if:

Children under 13 are not permitted to use the Service. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will delete it (see Section 4 and our Privacy Policy). If you believe a child under 13 has provided us personal information, contact contact@elevenoone.ai.

3. What elevenoone Is — and a Prominent AI Disclosure

elevenoone is an entertainment and companionship platform featuring a network of approximately 25 openly artificial-intelligence creator "Personas." You can chat with Personas by text and voice, and, where available, engage in live voice and/or video calls, group "Room" conversations, and a "Minds" feed.

⚠️ THE PERSONAS ARE NOT REAL PEOPLE.

Every Persona is artificial intelligence. This means:

You are interacting with software, not a human. A Persona has no feelings, consciousness, professional qualifications, or genuine personal relationship with you, regardless of how human-like it may seem.

Consistent with applicable law (including California's companion-chatbot statute, SB 243, and FTC guidance), if a reasonable person interacting with a Persona could be misled into believing they are interacting with a human, we will provide a clear and conspicuous notice that the Persona is artificial and not human. See Section 9 for additional companion-chatbot safeguards.

We may add, change, suspend, or remove Personas and features at any time.

4. Accounts, Age, Minors, and Parental Controls

4.1 Account creation and security

We use email magic-link sign-in. To use the Service, we collect your email address, optionally your first name, your date of birth, your preferences, and your conversation history (subject to the limits in Section 4.3). You agree to provide accurate information and to keep it current. You are responsible for all activity under your account and for maintaining the security of your sign-in email. Notify us at contact@elevenoone.ai of any unauthorized use.

4.2 Age requirement and verification

You must be 13 or older to use the Service. By using the Service you represent that the date of birth you provide is true and accurate. We may use, and are implementing, age-verification and age-assurance measures (which may include third-party verification). We may restrict, suspend, or terminate accounts where age cannot be reasonably verified or where we believe a User has misrepresented their age.

4.3 Users under 18 ("Minors") — reduced experience

If you are at least 13 but under 18 (a "Minor"), a reduced version of the Service applies to you. Specifically, Minors:

We will display, in the application and on any platform a User can use to access the Service, that companion chatbots may not be suitable for some Minors.

4.4 Parental controls and consent

We are implementing parental-control features and, where required, mechanisms for verifiable parental consent. Parents and guardians who believe a Minor is using the Service in a manner they wish to manage, or who wish to request access, restriction, or deletion, may contact contact@elevenoone.ai. By permitting a Minor in your care to use the Service, a parent or guardian agrees to these Terms on the Minor's behalf and is responsible for supervising that use.

4.5 COPPA

The Service is not directed to children under 13, and we do not knowingly permit them to register or knowingly collect their personal information in violation of the Children's Online Privacy Protection Act ("COPPA").

5. Acceptable Use and Prohibited Conduct

You agree to use the Service lawfully and in accordance with these Terms. You will not, and will not attempt to, and will not permit any third party to:

  1. use the Service if you are under 13, or use another person's account or identity, or misrepresent your age;
  2. solicit, generate, request, or attempt to elicit sexual content, sexually explicit material, or any content that sexualizes minors; the Service refuses sexual content (see Section 9);
  3. use the Service to harass, threaten, defame, stalk, or harm any person, or to promote violence, self-harm, terrorism, or illegal activity;
  4. attempt to use a Persona as, or rely on a Persona for, professional financial, investment, medical, mental-health, legal, tax, or other regulated advice (see Section 6);
  5. reverse engineer, decompile, scrape, data-mine, or extract the Service, the Personas, the underlying models, prompts, or training data, except to the extent this restriction is prohibited by law;
  6. use any bot, automated means, or unauthorized API access to access or interact with the Service, or attempt to circumvent rate limits, paywalls, age gates, or safety systems;
  7. impersonate elevenoone, a Persona, or any person or entity, or create derivative chatbots, "characters," or services from Persona outputs, voices, or likenesses;
  8. infringe any intellectual-property, privacy, publicity, or other right, or upload content you do not have the right to share;
  9. introduce malware, attempt to gain unauthorized access to systems or other accounts, or interfere with the integrity or performance of the Service;
  10. use the Service to develop a competing product, to train other AI models, or for any high-risk use; or
  11. use the Service in violation of any applicable law, regulation, or these Terms.

We may investigate and take action — including content removal, warnings, feature restriction, suspension, or termination — for any actual or suspected violation. We may, but are not obligated to, monitor content and conduct.

6. Not Professional Advice — Financial, Medical, Legal, and Mental-Health Disclaimer

The Personas and the Service provide opinions, entertainment, and companionship only. They do not provide professional advice of any kind.

Persona outputs may be wrong. You should not act, or refrain from acting, on the basis of anything a Persona says. Always consult an appropriately licensed professional before making any financial, medical, legal, mental-health, or other significant decision. Your use of, and reliance on, any Persona output is solely at your own risk.

7. Crisis and Safety Note

The Service is not an emergency service and cannot help in a crisis.

If you are experiencing a medical emergency, thoughts of suicide or self-harm, abuse, or any situation that poses a risk to your safety or the safety of others, stop using the Service and contact emergency services or a crisis line immediately:

We maintain a protocol intended to direct Users who express suicidal ideation, suicide, or self-harm to crisis-service providers, and to refuse to produce content encouraging suicide or self-harm, consistent with Section 9. These automated measures are not a substitute for professional or emergency help and may fail; do not rely on them.

8. Companionship and Emotional-Reliance Disclaimer

Personas are designed to feel personable and engaging, and some Users may develop feelings of attachment. Please keep in mind:

We provide break reminders during longer sessions (see Section 9) and encourage healthy, balanced use. If your use of the Service is negatively affecting your wellbeing, we encourage you to take a break and seek support from real people and qualified professionals.

9. SB 243 Companion-Chatbot Safeguards

elevenoone's Personas are "companion chatbots" within the meaning of California Senate Bill 243 (effective January 1, 2026). For all Users (and with additional measures for Minors), we maintain the following safeguards, which we will adapt as the law and our practices evolve:

  1. AI disclosure. Where a reasonable person could be misled into thinking a Persona is human, we provide a clear and conspicuous notice that the Persona is artificially generated and not human (see Section 3).
  2. Disclosure to known Minors. For any User we know to be a Minor, we disclose that the User is interacting with artificial intelligence.
  3. Break / continued-use reminders. By default, during continuing interactions we provide a clear and conspicuous reminder at least every three (3) hours that the Persona is AI-generated and that the User should take a break. (See Section 8.)
  4. Suitability notice. We disclose that companion chatbots may not be suitable for some Minors.
  5. No sexual content to Minors / sexual-content refusal. Our systems are designed to refuse sexual content and to take reasonable steps to prevent Minors from receiving sexually explicit material.
  6. Self-harm protocol. We maintain a protocol designed to (a) prevent Personas from producing suicidal-ideation, suicide, or self-harm content, and (b) refer at-risk Users to crisis-service providers (such as the 988 Lifeline). A description of this protocol is published on our website.
  7. Annual reporting. Beginning as required by law (currently July 1, 2027), we intend to provide the required reporting to the relevant state authority regarding our crisis-referral and safety protocols.

These safeguards are not guarantees. Automated safety systems can fail or be circumvented, and they do not replace professional or emergency help (see Section 7).

10. Voice, Likeness, and Synthetic Media

10.1 Persona media is synthetic

All Persona images, video, and audio are synthetic media generated or synthesized by AI tools (including, e.g., Higgsfield Soul for imagery, ElevenLabs for voice, and Simli for live avatars). Persona faces and voices do not represent real, identifiable individuals, and no real person is endorsing, speaking to, or interacting with you through a Persona.

10.2 Your voice input

When you use voice features, your spoken audio is captured and transcribed to text (speech-to-text) so the Service can respond, and Persona replies may be synthesized into audio for you to hear. By using voice features, you consent to this capture, transcription, and processing as described here and in our Privacy Policy.

Important — biometric note. Depending on how it is processed, voice data may be treated as a biometric identifier under laws such as the Illinois Biometric Information Privacy Act ("BIPA") and similar state laws, which can require specific written consent and retention/deletion policies. We do not create or store a voiceprint or other biometric identifier. Voice is processed only to transcribe what you say and generate a reply; the raw audio is discarded after transcription. Our handling of voice and any biometric data is described in the Privacy Policy.

10.3 No voice or likeness rights granted to you

You receive no ownership or other rights in any Persona's voice, likeness, name, or synthetic media. You may not clone, extract, re-synthesize, or create derivative voices, faces, or characters from the Service, or use Persona media outside the Service except as we expressly permit.

10.4 Your own likeness/voice

You must not upload or submit another person's voice, image, or likeness without their permission, and you must not use the Service to create misleading synthetic media ("deepfakes") of real people.

11. Subscriptions, Billing, Per-Minute Charges, Auto-Renewal, and Refunds

11.1 Free and paid tiers

The Service offers free access and a paid "Friend-Tier" subscription that unlocks premium features (which may include group "Room" chat, the "Minds" feed, live voice/video calls, memory, and personalization). Features, pricing, and availability may change.

11.2 Per-minute live-call charges

Certain live voice/video call features are billed on a per-minute basis at the rates disclosed at the point of use. By starting a live call, you authorize the applicable per-minute charges. We will make reasonable efforts to disclose rates and, where feasible, usage; however, you are responsible for monitoring your own usage and resulting charges.

11.3 Payment processor

Payments are processed by a third-party payment processor (e.g., Stripe). You agree to its terms and authorize us and the processor to charge your selected payment method for all applicable fees, including subscription fees, per-minute charges, and taxes. You represent that you are authorized to use the payment method provided.

11.4 Automatic renewal and cancellation

AUTO-RENEWAL NOTICE. Paid subscriptions automatically renew at the end of each billing period (e.g., monthly or annually) at the then-current price until you cancel. Your subscription continues until you cancel.

You may cancel at any time through your account settings (Manage subscription, via the Stripe billing portal). We provide a simple, online cancellation method consistent with the California Automatic Renewal Law and the FTC's "click-to-cancel" requirements. Cancellation takes effect at the end of the then-current billing period, and you retain access until then. We obtain your affirmative consent to auto-renewal terms before charging and will send you the legally required acknowledgment/confirmation of those terms.

11.5 Refunds

Except where required by law, all fees are non-refundable, and partial subscription periods, unused features, and unused live-call minutes are not refundable. All fees are non-refundable except where required by law; you may cancel at any time and keep access through the end of your paid period.

11.6 Price changes

We may change prices and fees. For recurring subscriptions, we will provide advance notice of any price increase and, where required, obtain your consent; the change applies to your next renewal. If you do not agree, you may cancel before the change takes effect.

11.7 Taxes

Fees are exclusive of taxes unless stated. You are responsible for all applicable taxes other than taxes on our net income.

12. User Content and Feedback License

12.1 Your content

"User Content" means anything you submit to the Service, including chat messages, voice input, preferences, and uploads. As between you and us, you retain whatever rights you have in your User Content.

12.2 License you grant us

You grant elevenoone a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, reproduce, process, transcribe, display, and use your User Content to operate, provide, secure, and improve the Service (including generating Persona responses, providing memory/personalization where applicable, and enforcing these Terms), and as otherwise described in the Privacy Policy. For Minors, we do not store conversation history server-side (Section 4.3), which limits this use accordingly. We do not use your conversations, voice, or other User Content to train or fine-tune AI models.

12.3 Feedback

If you send us suggestions, ideas, or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it for any purpose without obligation or compensation to you.

12.4 Your responsibility

You represent that you have all rights necessary to submit your User Content and that it does not violate Section 5 or any law or third-party right.

13. Intellectual Property

The Service and all of its content, software, models, prompts, designs, text, graphics, Persona names, likenesses, voices, and synthetic media, and the elevenoone name and logos (collectively, "elevenoone IP") are owned by elevenoone or our licensors and are protected by intellectual-property and other laws.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your personal, non-commercial use. We reserve all rights not expressly granted. You receive no rights in the elevenoone IP except this limited license, and nothing here transfers ownership to you.

Outputs. Subject to your compliance with these Terms and to third-party model-provider terms, you may use a Persona's text responses to you for your personal, non-commercial purposes. AI-generated outputs may not be eligible for intellectual-property protection, may be similar to outputs provided to others, and are provided without any ownership warranty.

14. Third-Party Services

The Service relies on third-party providers, which may include, among others: large-language-model providers, ElevenLabs (voice synthesis), Higgsfield (image/video generation), Simli (live avatars), Stripe, and an age-verification provider, hosting, analytics, and email. Your use of features powered by these providers may be subject to their terms and privacy policies, and their performance is outside our control. We are not responsible for third-party services, and inclusion of any third-party service is not an endorsement. The Service may also contain links to third-party sites that we do not control.

15. Privacy

Our collection and use of personal information — including email, name, date of birth, preferences, conversation history (for adults), and voice/audio data — is described in our Privacy Policy. The Privacy Policy addresses your rights under laws such as the California Consumer Privacy Act as amended by the CPRA (CCPA/CPRA), the EU and UK General Data Protection Regulation (GDPR/UK GDPR), COPPA, and applicable biometric-privacy laws (e.g., Illinois BIPA). By using the Service, you acknowledge the Privacy Policy.

16. Availability; Changes to the Service

We may modify, suspend, or discontinue any part of the Service (including Personas and features) at any time, with or without notice. We do not warrant uninterrupted or error-free operation and may impose usage limits.

17. Disclaimers — "As Is"

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL PERSONA OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

We disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade. Without limiting the foregoing, we do not warrant that:

You assume all risk arising from your use of, and reliance on, the Service and Persona outputs. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  1. No indirect damages. elevenoone and its affiliates, officers, employees, agents, suppliers, and licensors (the "elevenoone Parties") will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, loss of goodwill, business interruption, or emotional distress, arising out of or relating to the Service or these Terms, even if advised of the possibility of such damages.

  2. Liability cap. The elevenoone Parties' total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the total amounts you paid to elevenoone in the 12 months immediately before the event giving rise to the claim, or (b) US $100.

  3. Basis of the bargain. These limitations are an essential basis of the agreement and apply regardless of the legal theory and even if a remedy fails of its essential purpose.

  4. Exceptions. Nothing in these Terms limits liability that cannot be limited by law (which may include certain liability for gross negligence, willful misconduct, fraud, personal injury, or your statutory rights under SB 243, consumer-protection, or data-protection laws).

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

19. Indemnification

You agree to defend, indemnify, and hold harmless the elevenoone Parties from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use or misuse of the Service; (b) your User Content; (c) your violation of these Terms or any law or third-party right; or (d) your reliance on any Persona output. We may assume the exclusive defense of any matter subject to indemnification, in which case you agree to cooperate.

20. Dispute Resolution — Binding Arbitration and Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO SUE IN COURT AND TO HAVE A JURY TRIAL.

20.1 Informal resolution first

Before starting an arbitration, you and we agree to try to resolve the dispute informally. Send a written Notice of Dispute to contact@elevenoone.ai describing the dispute and the relief sought. We will attempt to resolve it for 60 days. If unresolved, either party may proceed to arbitration. The deadline for any claim is paused during this period.

20.2 Agreement to arbitrate

Except for the carve-outs below, you and elevenoone agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration, rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this section.

20.3 Arbitration provider and rules

Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The rules are available at the provider's website. The arbitration will be conducted in English, and may proceed by documents, telephone/video, or in person in Wilmington, Delaware, as the rules permit. The arbitrator may award the same relief a court could on an individual basis.

20.4 Class-action and jury-trial waiver

You and elevenoone agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any class or representative proceeding. You and elevenoone waive any right to a jury trial. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court.

20.5 Small-claims and injunctive carve-outs

Either party may bring an individual claim in small-claims court if it qualifies. Either party may also seek injunctive or equitable relief in court for intellectual-property infringement or unauthorized access/misuse of the Service. Nothing here waives any non-waivable statutory rights, including any private right of action and remedies under California SB 243 or other applicable consumer- or data-protection laws.

20.6 30-day right to opt out

You may opt out of this arbitration agreement (Section 20) by sending written notice to contact@elevenoone.ai within 30 days of first accepting these Terms, stating your name, the email on your account, and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

20.7 Survival and severability

This Section 20 survives termination. If any portion (other than the class-action waiver) is found unenforceable, the remainder remains in effect.

21. Suspension and Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access, with or without notice, if we reasonably believe you have violated these Terms or applicable law, to protect Users, the Service, or third parties, or to comply with legal requirements. Upon termination, your license to use the Service ends. Provisions that by their nature should survive — including Sections 6–8, 10, 12.2–12.3, 13, 17–20, and 22–24 — survive termination. We may retain and delete data as described in the Privacy Policy and as required by law.

22. Governing Law and Venue

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules, and by applicable U.S. federal law. Subject to the arbitration agreement in Section 20, any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in New Castle County, Delaware, and you consent to their personal jurisdiction and venue.

23. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (e.g., by email or in-app notice) and update the "Last updated" date. Changes are effective when posted unless stated otherwise. Your continued use of the Service after changes take effect constitutes acceptance. If you do not agree, you must stop using the Service. For changes to the arbitration agreement,

24. General Terms

25. Contact

Questions about these Terms? Contact us at:

elevenoone Email: contact@elevenoone.ai elevenoone, Inc., 1111B S Governors Avenue #52078, Dover, DE 19904, US

This document reflects our current practices and is provided for transparency; it is not legal advice.